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HELP/FAQs?

Got questions/problems? Take a look through our FAQs (frequently asked questions), or email us at: support@bigyellowkey.com. We shall do our best to get back to you promptly.

Want Discounts?

Are your prices for multiple domains too large? Are you trying to get licences for test domains but being asked to pay full cost? Don't worry; we can add test domains to your licences manually. Just purchase a single domain addon/upgrade for what it is that you need, and then email us about your situation regarding the remaining domains and we'll liaise with you over the options. email us at: support@bigyellowkey.com. We shall do our best to get back to you promptly. click here for more information regarding multiple domains, upgrades, and discount policies.

BigYellowKey News
(click here to view all BYK news)

Released: 4/1/2016 3:05:00 PM
BYZ Annual Pass Now Available!
Click Here for details.
The BYZ Annual Pass replaces the BYZ addon subscription service.

Released: 4/1/2016 2:05:00 PM
The BYZ Terms and Conditions have been changed.
Click Here for details.

Released: 6/16/2014 2:05:00 PM
Full list of Demos Now Available in one place! Click Here to see our new Demo area/list, or click on the "Demos" link at the top/right of the screen.

Released: 3/9/2014 2:05:00 PM
New modules released:
Speed Tester
Error Logger
SQLServer Space Clearer
Click Here to See What Other New Modules we have
or click here to see newly released enhancements/fixes

Apologies, but online Payments are temporary unavailable as we are in the process of changing our payment gateway. Please contact us if you wish to place an order and we will organize a manual payment process for you. We hope/expect online payments to be available again within the next day or so.

Tax/VAT Information - Will you be charged Tax/VAT?



For most customers, Tax/VAT is either not charged, or if it is charged then you will be able to claim the tax back.

  • Non-EU Customers:
    If you're not in the EU, then you won't be charged VAT, ie you'll pay the VAT-Exclusive prices.
  • UK Customers:
    You'll be charged VAT when ordering (ie you'll pay the vat inclusive prices), but if you're a business then you'll be able to claim the VAT back from the Inland Revenue.
  • EU (non-UK) Customers:
    If you're in the EU, but not in the UK, then you'll be charged VAT unless you enter a valid VAT/Tax Number during the ordering process (in which case you won't be charged VAT).


Our site is essentially a B2B (business to business) wholesale site, and we sell globally, which means that most of our customers don't pay tax in the first place, and the few that do will be claiming the tax back from their respective government/tax-department anyway.

Therefore, all prices displayed will exclude tax unless explicitly indicated otherwise next to the price.

If we were selling B2C (Business to Customer) and only to the EU then the situation would be different, but we're essentially acting as a business to business wholesaler, and in that situation tax is irrelevant for almost everyone who's thinking of buying products/services from our site because they either don't get charged tax, or they'll be claiming it back.

The tax that you pay (if any) for a given product will depend on which country you are from, whether or not you have a tax/vat number, and where the vendor of the product is from and whether or not that vendor is allowed to charge tax.

If the product/sale is liable to tax, then the tax will be clearly displayed during the ordering process (ie after you've entered your country and tax/vat number), and in your invoice/receipt that you get after the payment is made.

UK Tax (VAT) is currently charged at 20% to ALL UK customers, and to all non-UK EU customers who don't enter a valid VAT/Tax Number, and it's not charged for anyone else.

If you want to see the Tax-Inclusive price for a given product, then click on the "more..." link (or thumbnail) for that product to get to the product-details page.