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HELP/FAQs?

Got questions/problems? Take a look through our FAQs (frequently asked questions), or email us at: support@bigyellowkey.com. We shall do our best to get back to you promptly.

Want Discounts?

Are your prices for multiple domains too large? Are you trying to get licences for test domains but being asked to pay full cost? Don't worry; we can add test domains to your licences manually. Just purchase a single domain addon/upgrade for what it is that you need, and then email us about your situation regarding the remaining domains and we'll liaise with you over the options. email us at: support@bigyellowkey.com. We shall do our best to get back to you promptly. click here for more information regarding multiple domains, upgrades, and discount policies.

BigYellowKey News
(click here to view all BYK news)

Released: 7/30/2011 11:50:00 PM
We've now got 4 maillists you can signup to, eg "My BYZ Updates" for personalized upgrade info on your products so that you get informed as soon as a new version of *your products* come out. click here for more info.
Released: 4/12/2011 6:00:00 AM
Twitter: You can now keep up with BigYellowKey developments/news using twitter: http://twitter.com/bigyellowkey If you're a Twitter user, Click the "Follow" link on http://twitter.com/bigyellowkey to keep up to date.
Released: 4/9/2011 2:05:00 PM
Do you sell website tools/applications? We are currently looking for developers and software vendors to help beta-test the new system. Want to sell your own stuff via this site? Contact us and beta-test the system and see what you think.
Released: 3/26/2011 2:05:00 PM
Our software has now been categorized on the right-panel of the site, so you can get a quick/easy overview of what's available.
Released: 3/10/2010 2:05:00 PM
Twitter: You can now keep up with BigYellowZone releases and news using twitter: http://twitter.com/bigyellowzone If you're a Twitter user, Click the "Follow" link on http://twitter.com/bigyellowzone to keep up to date.
Released: 12/14/2009 2:45:00 PM
VPASP V7 status for BigYellowZone Addons:
click here for details
Released: 8/25/2009 2:05:00 PM
We've decided to extend the discounting of the BYZ subscription services, where the initial fee element is reduced by the cost of BYZ Addons that you've purchased in the last 12 months. This relates to the subscription services of BYZ147, BYZ148, and BYZ149. The reduced price will be shown when you get to the confirm-order page (ie after you have entered your domain).
Released: 4/25/2009 10:45:00 AM
BYZ Subscription Services added! You can now subscribe to get addons, or hosting, or both. For people who have bought BYZ addons in the last 12 months, you can trade-in what you've spent on addons in the last 12 months against a reduction in the relevant initial-fee element of the subscription service. This trade-in offer will only last for the next 30 days, so trade-in now! This trade-in relates to BYZ147, BYZ148, and BYZ149. See "subscription services" in the right-panel above or click on "services list" at the top. You'll get/see your discounted price of the subscription when you get to the final "confirm order" page (ie before you make payment, but after you've chosen your domain(s)). For example, if you've spent £120 on BYZ addons in the last 12 months, then you can get BYZ147 for just £37. If you've spent £200 on BYZ addons in the last 12 months then BYZ147 would only cost you £7. The prices concerned relate to prices excluding vat/tax and do not include installation cover/services. PLEASE NOTE: If you already have BYZ072/02 (Installation Cover) then that installation cover becomes invalid after you subscribe.
Released: 4/14/2009 2:00:05 PM
The My-Software screen has been changed to show a traffic-light system which shows a red cross for any modules which need upgrading, and a green tick for any modules which are up to date, which allows you to see at a glance if you need upgrades. NOTE: Please check your my-software screen regularly to see if upgrades are available.
Released: 4/14/2009 2:00:00 PM
Upgrade protection has been added which you can optionally purchase whenever you buy new modules, domains, or upgrade. It will give you permanent cover against the cost of future software upgrades for your module/domain. This is a major change to the bigyellowkey.com system; please let us know if you have any problems/questions.
Released: 2/23/2009 11:05:00 PM
**Notice: There was a temporary glitch with the bigyellowkey.com checkout process today; we have now investigated/fixed the problem. Apologies for any inconvenience this may have caused.
Released: 12/1/2008 12:00:01 AM
VAT Reduced to 15% - Following the recent government announcements in the UK, VAT (only payable on orders placed from the EU) has now been reduced from 17.5% to 15% with immediate effect from Midnight 1st December 2008, and will remain at 15% for 13 months. All of the bigyellowkey.com ordering and payment processes have been changed to accommodate this. Customers outside the EU do not pay any VAT. Customers from the UK always pay VAT. Customers from the EU (but outside the UK) who have a valid VAT/Tax number do not pay vat. Customers from the EU (but outside the UK) who do not have a valid VAT/Tax number pay VAT.
Released: 11/10/2008 1:05:00 PM
FAQs (Frequently Asked Questions) section has been added. Click on the Help link at the top of the page, or click on the FAQs link on the right panel help section.
Released: 10/17/2008 5:05:00 PM
What's New Link added to the top of the BYK screens. This allows you to see all new software released, and all new versions (upgrades) released, in descending date order. Want to know what's been happening on the software front? Just click on "what's new?" at the top of the screen.
Released: 9/2/2008 6:00:00 PM
New Software Vendor! SQLInjectionScanner.com (a sister company of BigYellowZone) is now using the BigYellowKey.com site to distribute anti-hacker tools and other products/services which site owners will find very useful. Visit SQLInjectionScanner.com for more info. If you previously bought the BYZ "hack checker", then check your my-software screen to grab the latest update; it has now become the "SQLInjectionScanner.com Scanner" and the new version has lots more features. A data cleaner is also available, as are check/fix services.
Released: 11/22/2007 4:29:00 PM
Mail-Lists (with discounts) added. Your profile now has a mail-list option at the bottom where you can optionally sign up to mail-lists. Some mail-lists will give you discounts (these discounts will be explained on the mail-list description). Default will always be "no sign up" for any customer, either historic or new customers. You will need to explicitly tick the sign-up box and save the changes to get added to the mail-list (and receive the relevant discount).
Released: 10/16/2007 11:57:00 AM
Live/Archived radio buttons fixed - the live/archived/all radio buttons at the top of your "My Software" (and other "My") screens have now been fixed. They were previously one-step behind what you pressed, but are now correct and automatically refresh as soon as you click on one of the radio buttons.
Released: 10/16/2007 11:56:00 AM
localhost assigned for free - you can now add localhost to any of your licenses during purchases/upgrades, or via your "My Domains" tab, and it will automatically give you the localhost key for free.
Released: 10/16/2007 11:55:00 AM
New version of byk released - if your customer control panel shows you the login screen, then please login again. Once logged in you will no longer need to login again.
Released: 10/11/2007 12:30:00 PM
Upgrade fix applied. There was a problem when upgrading Backfilled BYZ licences, this has now been fixed, but if you upgraded on BYK prior to this news item being added then go into your "My Software" screen, and check if you have multiple versions of a given product for a given domain; if you have multiple versions then press the archive link on the old versions, then go to your license keys page and create a new license key file, then download that key file and upload it to your site.
Released: 10/8/2007 11:50:00 PM
Sub-Modules added to your software lists - We have now ensured that all of your sub-modules are now listed for your main modules on your software screen. This means that you can now upgrade/download either the main module, and/or the sub-modules. Our upgrading and purchasing procedures use "intelligent" bundling, whereby if you've upgraded/bought all the corresponding sub-modules then you'd automatically also be assigned all appropriate parent bundls, and if you buy/upgrade a bundle then it will automatically assign access to all the sub-modules as well. Checkout your "My Software" screen, as it may now be showing you additional/new sub-modules.
Released: 9/28/2007 8:15:00 AM
BYZ Interface Improved - We have now changed our sister site (bigyellowzone.com) so that you will only get directed to bigyellowkey when you checkout, and not each time you add an item to your cart. This means that you can continue freely shopping/browsing on bigyellowzone.com without having to jump between byk/byz sites for each item. Note that for upgrades you should always use bigyellowkey.com for browsing/purchasing, and not bigyellowzone.com.
Released: 9/25/2007 11:45:00 PM
Version History Displays - We've added a link on the product-codes on your "My Software" screen which will popup a printer-friendly page that displays all the product details and the full version history (ie all the release notes of all versions) so that you can now see if you want/need to upgrade specific modules.
Released: 9/23/2007 2:05:00 PM
We're Live ! - BigYellowKey.com has now become a live system. There might be some teething questions/problems following its release, so if you have any questions/problems then please do let us know.

Frequently Asked Questions (FAQs)

Below is a list of the most frequently asked questions, if you have a question/problem please look at the questions/answers below, and if you can't find an answer to your question/problem then send your question/problem to us at: support@bigyellowkey.com and we'll get back to you as soon as possible.

Click on a question below to view the answer, or browse through the questions/answers below the question summary list.



Q: Do your displayed prices include tax?
A: No. BigYellowZone are currently under the VAT Threshold, and have therefore de-registered for VAT. So, no matter where you're from, you don't need to pay any VAT/tax on our products/services.

Q: I'm confused about the mail-list options, which ones should I signup for, and will I get spam?
A: You will never get spam from the mail-lists. We never give away or sell your details.
click here for which mail-list does what, and which explains the mail-lists in detail.

Q: If I want more than 3 or 4 modules, what's the cheapest/best way to get them?
A: Usually subscription is cheaper than buying individual modules when you want more than about 4 modules. With subscription you pay an initial one-off cost, and then pay a small ongoing monthly fee. While you're subscribed you can download any module/upgrade you want for free. The initial subscription cost is also discounted automatically by however much you've spent on addons/upgrades in the last 12 months. Click here for more details about subscription

Q: I'm a site owner and want to buy lots of software; do I get a discount?
A: This will depend on the vendor who's selling the software through the bigyellowkey.com system. There are discounts available for some bulk-purchase situations - please contact the vendor directly to ask about discounts, or contact us.

Q: I need a development/test domain, but it's asking me to pay for it, shouldn't it be free?
A: You can add localhost for free during the ordering process, but if you have a different kind of development/test domain then let us know and we'll add it to your key for free after you've made the purchase for the real/main domain.

Q: How about mirrors/aliases and shared ssl areas? I need these licensed too.
A: We treat these the same as test domains/subdomains; if you need additional subdomains/domains licensed which are essentially for the same business then let us know and we'll add them to your key for free after you've made the purchase for the real/main domain.

Q: Should I make my purchase for my test domain or for the final live domain?
A: You should always purchase using your final/live domain (even if that domain isn't active/transferred yet on dns), and ask us to add test ones after you've made the purchase if needed.

Q: I own different websites but want to use software across more than one site, do I get a free license for additional domains even if they're different systems?
A: We take each situation on a case by case basis. Generally if the systems are owned by the same business/person then we will usually treat each site as per mirrors/test-domains and give the additional licenses for free, but it depends on the nature of the sites and the structure of the company etc.

Q: I'm a developer and I want to use software across multiple client sites, what should I do?
A: For each client that you have for which you want to buy software, you should use a separate bigyellowkey.com account/profile. Each client must have their own bigyellowkey.com account, and you should check first with your client whether or not they already have a bigyellowkey.com account. If you want to buy software and register as them on their behalf then remember that each bigyellowkey.com account must have a unique email address and userid.

Q: I'm a developer; do I get a discount?
A: This will depend on the vendor who's selling the software through the bigyellowkey.com system. There are developer discounts available for some vendors/products/services - please contact the vendor directly to ask about discounts, or contact us.

Q: The ordering process is too complex given my domain/bundling/upgrade situation, can you help?
A: Yes; if you need help then just contact us letting us know what you're after, and we'll work out the best deal for bundling/upgrades/domains and we'll add the relevant items to your mini-cart for you so that all you then need to do is step through a simplified ordering process.

Q: Do you have any software that does this....?
A: If you know what you're trying to achieve, but can't work out whether or not any software will achieve it, or you just need general advice on what might be useful/relevant to you, then just contact us with your requests and we'll do what we can to help.

Q: The upgrade links on the "My Software" page are showing prices which look too high for my situation, what do I do?
A: If you have multiple domains then you'll see 2 sets of upgrade links; one on the left which is the "all domains" option and one on the right which is a per-domain option. If you have multiple domains then the price on the left will be higher than the one on the right as it's a total to upgrade for the module across all your licensed domains. But if your additional domains were counted as free/test domains by us when they were originally added then just upgrade the paid domain on the right-side and then contact us to get us to add the upgrades for the other domains for free. If you're being charged an upgrade fee when you don't think you should (eg if you're still within a free upgrade period), then let us know.

Q: How does bundling work? Do I need to upgrade each module, or the bundle, or both?
A: If you buy a bundle then you will be given the parent (ie bundle) module, and the corresponding sub-modules will automatically be given to you too, so you don't need to buy the sub-modules if you buy a parent module. Also, if you buy/upgrade modules one by one over time, and those modules end up "adding-up" to the same list of sub-modules which are part of a bundle, then the corresponding parent bundle will be given to you automatically. If you have a bundle, then you have a choice when it comes to upgrades; You can either upgrade the bundle (which will automatically upgrade the corresponding sub-modules too) or you can upgrade an individual sub-module. Click on the moduleid of a given module on your "My Software" screen to see the full version history of that module, then you can decide if you want/need to upgrade at bundle level or submodule level.

Q: I've read the FAQs but still don't quite understand how it'll work for me, can you help?
A: Yes; just contact us explaining your situation and the kind of thing that you're after and we'll do our best to help.
General advice is: if in doubt, just ask us .

Q: I'm a developer; can I sell my stuff through bigyellowkey.com?
A: Yes; just contact us explaining your situation and we can get you added to the system as a vendor. We operate on a system whereby vendors pay a proportion of their sales which are made through bigyellowkey.com to us, so if you don't sell anything via our site then you don't need to pay. i.e. it works similar to how a royalty system works.